As we return to classes for the Fall 2021 semester, and in anticipation of increased demand of technology requests, we would like to remind the University community on the multiple ways to obtain technology services and support from the Office of Information Technology (IT).
- St. John’s IT Website, www.stjohns.edu/it
Request assistance through an online IT Support form, as well as find technical support documentation and other information regarding technology use. - St. John’s IT Service Center Website, ithelp.stjohns.edu
Access a Frequently Asked Questions knowledgebase, and create and check the status of service requests regarding IT services. - St. John’s IT Service Desk Phone Support, 718-990-5000
Agents are available to speak with you directly Monday–Friday, from 7:30 a.m. to 7:30 p.m. Additional support can also be scheduled with our Remote Support through the Service Desk. - St. John’s IT Technology Services (formerly Classroom Support and only during class sessions), Queens: 718-990-5845; Staten Island: 718-390-4498; Manhattan: 212-277-5125. If you need technical assistance during a class session, contact Technology Services using these phone numbers.
To ensure we can provide the most expeditious support, technicians initially support requests and issues remotely. Only in the event of an issue that requires physical intervention will on-site technicians be deployed.
We want to thank you for your continued patience and support. We look forward to announcing additional new features and enhancements for technology services during the fall semester.